Privacy Policy

Effective Date: April 2025

This Privacy Policy explains how Aeterris ("we", "us") collects, uses, and protects your personal data when you use our VoiceAgent services and website.

1. What We Collect

• Name, email, phone number, and company name (for account setup).
• Website or clinic info (optional).
• Call metadata and transcripts (to improve AI functionality).
• Usage data (for performance and troubleshooting).

2. How We Use Your Data

• Provide and improve the VoiceAgent Service.
• Personalize your trial or subscription.
• Respond to support requests.
• Send important system or usage updates.

3. Data Sharing

We do not sell your data. We may share it with trusted partners (e.g., hosting providers, analytics tools) strictly for operational purposes.

We may use carefully selected third-party service providers ("subprocessors") to support the operation of our platform. These may include services for cloud hosting, analytics, communication, payment processing, or AI processing. All subprocessors are contractually required to comply with data protection laws and maintain appropriate security standards. A full list of current subprocessors is available upon request by contacting privacy@aeterris.com.

4. Your Rights

• Request a copy of your data.
• Ask us to delete or correct data.
• Withdraw consent at any time (may end your access to services).

5. Data Retention

Trial accounts are deleted after 30 days unless converted to paid accounts. Logs and analytics may be kept for internal use only.

6. Cookies & Tracking

We use cookies for basic session tracking and analytics. You may opt out via browser settings.

7. GDPR Compliance

We fully comply with the GDPR. All data is processed securely and stored in EU-compliant infrastructure. By purchasing a subscription, you agree to receive transactional emails related to your account and the use of the service.

8. Contact Us

For questions or data requests, email us at privacy@aeterris.com.

9. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include encryption of data in transit, access controls, secure hosting environments, regular security monitoring, and internal access audits. While no system is 100% secure, we continuously evaluate and improve our practices to safeguard your information.